General Information

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IDIQT&MFFPCPAFOther

Customer Information

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Customer Guide & Questions

Rate each criterion from highest to lowest using the following criteria: Exceptional, Very Good, Satisfactory, Marginal, Unsatisfactory, or Not Applicable. If particular criteria are not applicable, it should be rated N/A. Definitions of each rating criterion are delineated below. Comments are optional.
Exceptional - Performance of support and services met contract requirements and consistently exceeded the Government’s expectations. Problems, if any, were negligible and were resolved through corrective action in a timely and highly effective manner.
Very Good - Performance of support and services met contract requirements and sometimes exceeded the Government’s expectations. There were a few minor problems, which the contractor resolved through corrective action in a timely and effective manner.
Satisfactory - Performance of support and services met contract requirements. There were some minor problems, and corrective actions taken by the contractor appear or were satisfactory to the Government.
Marginal - Performance of support and services did not meet some contractual requirements. There were problems, some of a serious nature, for which corrective action has not yet been identified or was only marginally effective.
Unsatisfactory - Performance of support and services did not meet most contractual requirements. There were serious problems, and the contractor’s corrective actions appear or were ineffective.
Not Applicable - Summit Technical Solutions did not provide relative support and services.

1. Service Quality:

▪ Personnel adhere to quality standards.
▪ Identify risk factors and alternatives for alleviating risk.
▪ Reports and documentation are accurate and complete.
▪ Identify and provide corrective and preventive action.
▪ Provide new and innovative services.
▪ Provide adequate staff that is appropriately qualified and trained.
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable

Service Quality Comments: (optional)

2. Cost Control

▪ Accurately estimate and control cost to complete work.
▪ Implement effective cost saving initiatives.
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable

Cost Control Comments: (optional)

3. Timeliness of Performance

▪ Complete major tasks, milestones, or deliverables on schedule.
▪ Identify and solve problems expeditiously.
▪ Respond to unanticipated or emergency work requests.
▪ Provide adequate resources in a timely manner to meet requirements and solve problems.
▪ Invoices are timely and accurate.
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable

Timeliness of Performance Comments: (optional)

4. Business Relations

▪ Effectively interface with the Government’s staff.
▪ Utilize cooperation and negotiation abilities in resolving conflict(s).
▪ Respond to changes in technical direction.
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable

Business Relations Comments: (optional)

5. Program Management

▪ Recruit and maintain qualified personnel.
▪ Demonstrate management ability (Program Manager, Task Leader) to manage program tasks.
▪ Use program management tools to effectively manage resources and schedule.
▪ Perform overall planning, scheduling and monitoring activities effectively.
▪ Effectively manage subcontractors.
▪ Coordinate, integrate and provide effective subcontractor management,
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable

Program Management Comments: (optional)

6. Overall Evaluation

▪ How would you rate Summit Technical Solutions, LLC's overall management performance on this task/contract?
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable
▪ How would you rate Summit Technical Solutions, LLC's overall technical performance on this task/contract?
ExceptionalVery GoodSatisfactoryMarginalUnsatisfactoryNot Applicable

Overall Evaluation Comments: (optional)

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